UNITED STATES:
Orders in the U.S. are shipped via UPS Ground Service.  We cannot ship to PO boxes, so please make sure we have your street address for shipping. Because higher gas prices have created higher shipping rates, even smaller orders are requiring extra fees, so we try to pass some savings on to you with our flat shipping rates.  Shipping costs for orders  from $0.01 - $24.99  are $14.95; from $25.00 - $49.99 is $12.95; from $50-$94.99 is $10.50 and orders totaling $95 or more will be shipped free. Shipping charges will be added to your order and charged directly to your credit card.

From the time we receive you order, it generally takes 2-3 business days to ship from the warehouse. If you live in the eastern part of the United States, you can expect your package to arrive in approximately 2 business days. To the midwest it takes about 3-4 business days and to the west coast, about 5 days.

Note Regarding our Spray Products:  Because of federal regulations, we are currently unable to ship any of the Spray Products to Alaska or Hawaii. If you need help, locating these products in your state, please let us know and we will try to assist you in finding them.

HAWAII AND INTERNATIONAL:
Because of federal regulations and competing distributors, at this time we are not shipping products to Hawaii, Canada or overseas. We apologize for this inconvenience.

Good Dog Training Products stands proudly behind our products and want you to be 100% satisfied. Our return policy is simple and hassle free. You may return any product purchased from us within thirty (30) days of purchase. Products returned should be in good, resaleable condition unless they are defective. Defective products can be replaced at any time.  In order to make your return or exchange process as smooth as possible, please read the following guideline.

1. If you need to make an exchange or return, please email us at customerservice@gooddogtrainingproducts.com and give us the detailed information regarding why you are making the return.  We will get back to you as soon as possible and provide you with an RA (return authorization) number and the specific instructions for mailing it.  If it can be replaced with the correct product or size, we will make that exchange as soon as possible. If it simply needs to be returned, once you have returned it as directed above, you will promptly be given your credit.  All unwanted products need to be returned within 30 days of purchase. Should you have any questions, please feel free to email customerservice@gooddogtrainingprodcuts.com or call us Marty direct at (513) 868-8764.