| 1. | How do I find a specific product?To find a specific or general product (e.g. Gentle Leader Headcollar or safety collars) simply click on "Search" at the top of the page or halfway down the page where you see "Search by Keyword" and type in your key word.You will get all the results of products that apply to that word you have used to search. |
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| 2. | What are your payment methods?We accept Vias, Mastercard, Discover and American Express credit cards through Pay Pal. |
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| 3. | Is your website secure?Our website ordering process is absolutely secure. The Veri-Sign and Security Metrics Certified symbols you see on the checkout page indicate the security of this site. |
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| 4. | Do you ever sell our information?Absolutely not! Privacy issues are very important to us. We do not sell, give or trade any of our customer information to anyone. |
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| 5. | Why do I have to give you our credit verification number?Your credit card verification value (CVV) is a 3 or 4 digit number found on your credit card. For Visa, Mastercard and Discover it is a 3-digit number found on the front of your card. For American Express, it is a 4-digit number found on the back of the card. We require this information because it serves as an added safeguard for you. It also helps to validate your purchase and protects against fraud. |
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| 6. | How much is shipping?We charge a flat shipping rate of $10.50 for all orders between $50-$94. For smaller orders under $50 there is a additional $4.00 processing fee making it a flat fee of $14.50. All orders totaling $95 or more are shipped free. (See Shipping Information for more details.) |
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| 7. | Are there any restrictions on the $95 Free Shipping offer?No. Any product or products totaling $95 or more are shipped free. |
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| 8. | Do you offer a warranty on your products?We have one of the most liberal policies on returned products. If you don't like it, you may return it and we will work with you until you are. If the product you receive is defective, or the wrong size, we will replace it for you. (See Shipping Information for more details) |
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| 9. | How long will it take to receive my order?Generally it takes 2-3 business days for the products to leave the warehouse. Once shipped, it can take 3-5 days depending on seasonal factors and what part of the country you live in. (See Shipping Information for more details.) |
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